Shipping policy

Kinu delivers across all six GCC countries: the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

Processing

Orders are prepared with care and dispatched from the United Arab Emirates. You will receive a confirmation email when your order is placed and a shipping email with tracking details once it has been dispatched.

Rates and delivery times

Shipping rates and estimated delivery times for your country are shown at checkout before you pay.

Duties and taxes

Prices are shown in UAE Dirham (AED). Depending on your country, local import duties or taxes may apply on delivery and are the responsibility of the recipient.

Delivery issues

Please make sure your shipping address and phone number are correct, as couriers may contact you to arrange delivery. If your order is delayed, lost or arrives damaged, contact us at care@kinu-tokyo.com with your order number and we will resolve it with you.